Insured delivery

Contact & orders: concierge@aureliamaisonmilano.com

AURELIA MAISON LTD (trading as Maison Aurelia), Company No. 17579959, is the UK seller. Registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ. UK orders leave the London warehouse at that address. EU orders leave the European atelier and logistics hub in Milan, Italy. Contact: concierge@aureliamaisonmilano.com. Express dispatch is 1 to 3 business days inside the dispatch country, 2 to 5 business days across Europe, and 4 to 8 business days worldwide.

Insured delivery is a flat €6.90 on goods under €99 after your pièce privilege and any welcome code. At €99 or more, insured worldwide delivery is €0. The cart shows both milestones: a mystery gift from €60 and complimentary delivery from €99. The thresholds are calculated in euro.

Every parcel is insured for the order value and packed to survive glass, wax, and a tree in a carton. Precious pieces travel with their certificate inside. You will receive a carrier and a tracking number once the atelier or warehouse hands the parcel over.

Customs and import charges outside the EU, where they exist, are the recipient’s responsibility and are not collected by us at checkout. We do not mark parcels as gifts to avoid duty. If a parcel is lost in the carrier’s network, we claim on the insurance and replace or refund.

Trees ship in their own carton and may arrive a day apart from a small jewel ordered at the same time. We will say so in the confirmation if we split the consignment. Risk passes to you when the carrier delivers, without reducing your rights if the goods are damaged or not as described.